What Heat Pump Support Could You Receive?

Yes, some heat-pump hot-water installations may be eligible for both an STC discount and REPS support because they are separate programs.

However, eligibility for one does not automatically guarantee eligibility for the other.

STC eligibility depends mainly on the selected heat-pump model, installation date and compliant installation.

REPS eligibility also considers the property, customer, existing water heater, selected replacement system and current program requirements.

Both amounts should be confirmed before installation and shown separately on the quotation.

The available amount varies between customers and installations.

The STC value depends on:

1. The exact heat-pump model
2. The model’s certificate entitlement
3. Installation location
4. Installation date
5. The current certificate value

REPS support may depend on:

1. The property
2. The customer
3. Priority Group status
4. The existing water heater
5. The replacement system
6. Current program requirements
7. Availability through the REPS provider

Energy Loop checks the relevant information before confirming the available discounts.

No. Not every heat-pump model qualifies for STCs or REPS.

For STCs, the exact model and system configuration must be listed as eligible on the Clean Energy Regulator’s Register of Solar Water Heaters.

For REPS, the product and installation must also meet the current REPS activity requirements.

A product being advertised as energy efficient does not automatically mean it qualifies for every available incentive.

Energy Loop may request:

1. Property address
2. Customer name and contact details
3. Existing water-heater type
4. Photographs of the existing water heater
5. Preferred replacement system
6. Number of people in the household
7. Owner or renter status
8. Landlord approval where required
9. Concession-card or Priority Group evidence where applicable
10. Electricity or property information where required

Providing complete information before installation helps reduce the risk of the discount being rejected later.

A rental property may be eligible for STCs and REPS, but the applicable property, owner, tenant and customer-consent requirements must be confirmed.

The landlord will generally need to approve the installation and any alterations to the property.

The party authorised to assign the STCs and provide REPS consent must be correctly identified before installation.

Energy Loop checks the property and consent requirements before confirming the quotation.

Where STC and REPS eligibility has been confirmed, the applicable amounts are normally shown as discounts on the quotation.

The customer pays the final quoted amount rather than paying the full price and applying separately after installation.

The required assignment forms, customer consent, photographs and compliance documents must still be completed so the discounts can be processed.

If eligibility cannot be verified, the relevant discount should not be treated as confirmed.

An STC discount is linked mainly to the eligible heat-pump model and the certificates that can be created under the federal Small-scale Renewable Energy Scheme.

REPS is a South Australian program that supports eligible energy-productivity activities. It also considers the customer, property, existing water heater and current activity requirements.

STCs are generally available more broadly with eligible systems. REPS requires an additional eligibility assessment.

A concession card is not generally required for an eligible heat-pump system to receive an STC discount.

Some general REPS activities may also be available without a concession card.

However, customers who meet Priority Group requirements may be eligible for different or additional REPS support.

The concession or Priority Group evidence must be verified before that support is confirmed.

Yes. The water-heater and plumbing installation must be completed by an appropriately licensed or registered plumber.

Any electrical work must be completed by appropriately qualified electrical trades.

If an existing gas water heater or gas connection is altered or disconnected, a suitably registered gas fitter is required.

The relevant compliance certificates should be provided for the completed work.

If the information cannot be verified, the STC or REPS amount should not be treated as confirmed.
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Energy Loop may request additional information before installation, such as:**

1. Clearer photographs
2. Existing system details
3. Property information
4. Concession-card evidence
5. Owner or landlord consent
6. Customer identification
7. Confirmation of previous activities at the property

This eligibility check helps prevent the customer from receiving an unexpected price difference after installation.